job specification

Customer Service & Operations Specialist – Hoofddorp
As a Customer Service / Operations Representative, you are the key link in the logistics process for our e-commerce clients. You start your workday at 09:00 AM by processing incoming orders and coordinating daily priorities directly with the warehouse team. Throughout the day, you maintain frequent contact with clients via email to answer questions about shipments and meticulously update administrative data in Excel. At 05:30 PM, you complete your workday knowing that all air freight shipments and pick-and-pack orders for that day have been processed to administrative perfection.

In this temporary role, you will be employed through Staffice at an international logistics service provider in Hoofddorp, specializing in global air freight and supply chain solutions.

Key Responsibilities

• Maintaining daily contact with e-commerce clients regarding their shipments.
• Processing and administratively handling orders in the systems.
• Monitoring the pick-and-pack process within the supply chain.
• Keeping logistics overviews and data up-to-date in Excel.
• Coordinating with operational departments and the warehouse to ensure smooth processes.
• Resolving operational bottlenecks and answering client inquiries via email.

What We Are Looking For

• Experience in logistics handling for e-commerce clients.
• Excellent command of Excel and strong general computer skills.
• Knowledge of or affinity with pick-and-pack processes.
• Excellent written and verbal communication skills in the English language.
• Full-time availability from Monday to Friday, 09:00 AM to 05:30 PM.

What We Offer

• A gross monthly salary between €2,900 and €3,500, based on your experience.
• Travel allowance for commuting.
• 8% holiday allowance.
• 22 vacation days.
• Flexible and weekly salary payment options via Staffice.
• Personal guidance throughout your career.
• A great working atmosphere is guaranteed!

Why Choose Staffice?

• We offer fast and transparent communication regarding your work and payments.
• You will have a dedicated contact person who is always there for you and thinks along with you.
• We maintain an open, people-oriented approach where your job satisfaction is key.

Good to know: This vacancy in Hoofddorp is also highly accessible if you live in Amsterdam, Haarlem, Schiphol-Rijk, or Amstelveen. We focus on your skills and will help you obtain relevant certificates if needed.

Are you excited about this logistics opportunity? Apply now, and we will get in touch with you shortly! Do you have any questions? Feel free to call us at 085-0600565.