job specification

As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:

• Be the main contact for a group of customers and build good relationships with them
• Keep an eye on sales results and share updates with the team
• Spot any issues or changes in customer needs and make sure the right people are informed
• Support the sales team by keeping things running smoothly and following up when needed
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries, making sure everything arrives on time
• Take into account customer agreements and country-specific requirements
• Handle customer orders from start to finish, making sure everything is correct
• Manage the order process and adjust priorities when needed
• Identify potential issues early on and solve them proactively
• Work together with other teams on topics like payments and documentation
• Answer customer questions about orders, deliveries, and products

Requirements

• At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
• German at C1 or C2 level, with fluent English for internal communication
• You live within reasonable commuting distance of Helmond
• Availability for 32–40 hours per week
• A customer-focused mindset, with strong organizational and multitasking skills
• Excellent communication skills

Benefits Our client offers a great benefits package, including:

• A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)
• 1 year direct contract with the client, with the intention to go to a permanent contract after
• 13th month salary
• Performance-based annual bonus
• Travel allowance
• Company laptop and phone
• Pension scheme
• 28 vacation days

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.