job specification

The Operations Coordinator plays a key role in ensuring that all operational processes related to global retail customers run smoothly and efficiently. This is a highly hands-on position with full ownership over the retail operations flow—from order processing and inventory management to product data and customer communication.You will work closely with Sales, Marketplace Operations, and logistics partners to ensure a seamless customer experience and scalable operational processes.

Order Processing & Logistics

• Process retail orders within one business day
• Coordinate with warehouses on packaging, assembly, and display requirements
• Manage transport, international shipments, and customs documentation
• Handle invoicing after delivery
• Monitor order progress and resolve issues proactively

Inventory Management

• Manage stock levels across warehouses in the Netherlands, Germany, the UK, and other markets
• Collaborate with Sales and Marketplace teams to determine optimal stock levels
• Support new customer onboarding and product launches

Product Data & Systems

• Create and maintain product data in systems such as Exact Online and GS1
• Ensure accurate synchronization with platforms like Markant and Atrify
• Manage article numbers and ensure correct data in customer systems

Retailer Relationship Management

• Act as a key contact for retail customers
• Communicate professionally and solution-oriented (including German-speaking clients)
• Support with logistical and commercial inquiries
• Send product samples and maintain ongoing relationships with key stakeholders

Stock Control

• Organize and oversee stock counts in warehouses
• Analyze discrepancies and ensure follow-up actions

Process Improvement

• Identify inefficiencies in order processing, inventory, and data flows
• Implement improvements to increase speed, accuracy, and scalability

• Familiarity with systems such as Exact Online, GS1, EDI, or similar
• Experience with ERP systems (e.g., SAP is a strong plus)
• Ability to quickly learn and adapt to new tools

• Fluent in German and English (C1). Required for communication with retail partners
• Dutch is a plus

Requirements The company culture is entrepreneurial, informal, and highly ownership-driven:

• Ownership & Responsibility – Employees are trusted to manage their own scope without micromanagement

• Proactivity & Hands-On Mentality – This is a “doer” environment where execution matters as much as ideas

• Flat Structure & Fast Decisions – Minimal hierarchy, short communication lines, and quick execution

• No Politics, High Trust – A transparent culture where collaboration and authenticity are key

• Growth Mindset – Employees contribute directly to company success and benefit from its growth

• International & Ambitious – A diverse team working closely with global partners and customers

Benefits

• Hybrid Work Model: Typically 2 days remote after onboarding
• Office Location: Easily accessible by train from major cities
• Team Size: ~10–12 people, international and close-knit
• Start Date: ASAP
• Market-rate salary (starting around €3,500/month, flexible depending on experience)
• 28 holiday days + 8% holiday allowance
• Performance-based bonus (up to one extra month salary)
• Participation in company value growth (long-term incentive)
• Flexible working environment with strong trust culture

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