job specification

Are you looking for a role where customer service, technical coordination and problem-solving come together? As a Technical Customer Support Coordinator, you will be responsible for supporting customers throughout the entire after-sales process.
As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z. 

• Manage incoming requests from French-speaking customers related to technical support, maintenance and service activities.
• Assess customer needs and determine the most appropriate follow-up.
• Coordinate service activities and ensure all stakeholders are aligned throughout the process.
• Communicate with customers, field technicians and internal departments to ensure timely resolution of requests.
• Prepare quotations and process service-related documentation.
• Monitor planning, progress and completion of customer requests.
• Support the coordination of spare parts, maintenance activities and field interventions.
• Maintain accurate records within internal business systems.
• Contribute to improving workflows and customer support processes.
• Build strong customer relationships and identify opportunities to further enhance the service experience.

Requirements

Who are you?

• A vocational or bachelor's level of education, or equivalent work experience. You have a technical background and an affinity for machinery with a commercial drive / background.
• (Our client is also open for fresh graduates)
• Fluency in French and English, both spoken and written.
• Dutch and/or German is considered an advantage.
• Experience in customer service, technical support, service coordination or a similar role. Motivated graduates with a strong interest in technology are also encouraged to apply.
• An interest in technical products, industrial equipment or engineering.
• Excellent communication and organisational skills.
• A proactive mindset and a solution-oriented approach.
• The ability to work independently while collaborating effectively with different teams.

• You are living in the Netherlands and in or near the Groningen area is a must
• If you are living in Paris (France), you may work hybrid. It can be discussed.

Benefits

• This is a full time position - 40 hours per week. Long term.
• The salary is depending on work experience and education.
• You will join an internationally operating organization with substantial growth ambitions.
• Plenty of opportunities for personal development.
• Good employment conditions in line with market terms.
• 27 holidays per year + 13 ADV days
• Commuting allowance according to company policy
• Participation in the pension scheme & collective discount on additional healthcare plans
• Hybrid working: You may work from home and flexible working hours (needs to be discussed with the department manager)

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.